This guide explains how customers can reach support.
Reaching a Live Support Agent
If you start a chat, it's automatically connected to Scout, our AI chat-bot but if you want to reach a live support again, for as long as it is during the live-chat hours (Monday–Friday, 9am–4pm and 5pm–6pm ET):
Simply type: "Live Agent" and you will be immediately transferred to a real support agent.
If Chat will not Start Inside the System
If the chat icon does nothing or does not open while logged in, please try these steps:
Log out of Legal Accounting.
Go to the login page.
Click the chat icon there.
This starts a new chat session outside the app. From there, support can start a screen-share and help fix the issue once you log back in.
If Chat is still Unavailable
Please reach out to support through:
Email: support@soluno.legal
Support Portal: Submit a ticket in the Legal Accounting support portal
This ensures they always have a way to get help, even if chat is not working.
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