Profile Icon - User Profile tab - 2FA Two Factor and Security

Created by Dan Trevarthen, Modified on Mon, 4 Dec, 2023 at 9:50 PM by Dan Trevarthen

Click on the “User Profile” icon/button to display the Tabs available. Click on "User Profile" tab.

TWO-FACTOR AND SECURITY Section:

Important note: before turning on 2FA (two-factor authentication) please review the “Contact Settings” Section and “Verification Question” Section in this document. For 2FA to work the phone number and/or email address will need to be verified in the “Contact Settings” Section.

There are 2 possible options for turning on two-factor authentication.

Option 1 (simple, use Soluno’s 2FA functionality):

1. Click on the button “Use two-factor authentication when applicable” to turn it on.

2. Click on the “Save” button.

3. It is done!

Option 2 (use an outside Authentication Application):

1. Click on the button “Use two-factor authentication when applicable” to turn it on.

2. Click on the button “Configure Authentication Application” and follow the screen prompts to use the Microsoft or Google Authenticator.

3. Download the Microsoft or Google Authenticator on your iPhone or Android device.

4. Start the App, follow the setup instructions.

5. Scan the QR code on your computer screen with your mobile phone. When a code appears on your authenticator app, click on the “Verify” button at the bottom of the screen.

6. Enter the code into the “Verify” sub-menu that appears for verification.

7. Press the “Ok” button.

8. It is done!

***Note: the “Clear Devices” button will clear the codes and force “Logoff” the User.

For more details on using 2FA (two-factor authentication) to sign-on to Soluno please refer to the document “Signing on to Soluno”.

2FA Settings in Soluno that may need to be Verified:

Below is a list of the settings in Soluno where the 2FA is forced at sign-on.

Main screen at Sign-on in Soluno:

Individual Profile in Soluno: click on Profile / Silhouette icon, User Profile Tab, Two factor and Security section (bottom section):

Admin User Security: Admin -> Users -> Security tab, radio button at the very bottom of the sections "Force all connecting users to use two factor authentication".

An Admin can reset 2FA using the “Force password change at next sign-on”. For more information about this setting contact support@soluno.legal.