Adding Licenses in Legal Accounting When No Licenses Are Available

When adding a new user, the system checks how many licenses are available on your account. If no licenses are available, you’ll be prompted to review your options before proceeding.

If you attempt to add a user when there are no available licenses, a pop-up message appears with the following message: 

If you continue, you will have more users than licenses. If more users log in than your licenses allow, overage charges may apply and some users may temporarily lose access. To add more licenses, click Add Licenses to submit a license request.

This matters because if the number of users signing in exceeds the number of available licenses, some users may lose access to the system until the number of active users and usage matches the available licenses. 

To avoid delays or interruptions in access, review your users and licenses before adding new users, then choose your best option from the pop-up message: 

• Yes: 
  • Continues to the Users page. 
  • Allows you to proceed with adding the user, even if this exceeds your licensed limit. 
  • Overage charges may apply if more users sign in than licenses allow. 
• No:
  • Keeps you on the current window. No changes are made. 
• (Currently being developed) Add Licenses:
  • Takes you to the License Request Form
  • Submitting the form notifies the team to add additional licenses to your account. 

If you have additional questions about licenses or user access, please contact Actionstep Support.