Add Entry FAQ

Operating retainers are not allowed on this file.

The above message usually generates when you are entering an over payment for an invoice from a client or creating a transfer where there is no Account Receivable,  and the Operating Retainer is not enabled. 

To continue with the transaction you will need turn the to toggle  " I acknowledge that I understand the consequences of continuing and that may be overriding the firms policy regarding this entry" or cancel the transaction if you don't wish to proceed.

How to pay an outstanding invoice using Operating Retainer?

1. Go to Add Entry>Transfer
2. Enter the date
3. Enter the amount 
4. From Account  ( Operating Bank)
5. To Account (Operating Bank)
6. Transfer From enter the File and Client
7. Transfer to enter the File and Client
8. Click on the Select Invoice button
   
9. Check mark the invoice to apply payment and click ok
10. Save 

How do I delete a transfer created in the transfer tab?

1.  Go to File Manager>Client Ledger
2.  locate the transfer entry> click on the pencil to drill down into the transaction
3. Click on the  delete button and save.

 You’ll see a Delete button in the bottom-left corner of the screen and click yes to save the entry.

How do I delete a transfer that was created at the time of billing?

1. Access the file from File Manager > Ledger.
2. Click the trashcan next to the invoice the transfer was applied to. 
3. Refresh the report.
4. Drill down on the transfer.
5. Click Delete.
6. Click Yes to confirm that you want to delete the entry.
7. Click Save.

 Once you have refreshed the report you would drill down on the transfer and delete the transfer and save the entry and click yes to confirm that you want to delete this entry.

Why am I seeing this warning when I am applying a payment?

The following Vendor has an outstanding payable that was billed to a file this payment is affecting: [Vendor] 

This message usually appears when you try to receive a payment on an invoice and part of that invoice is an unpaid AP. This message is more for of a notification that payment has been received and the payable can be paid. 

Please Note; The payment will still need to be issued from batch Payables.  

How do I change the date that auto populates on the Time/Fees tab to something other than today's date?

Navigate to Add Entry-Time Fees. Change the date in the top right corner of the screen to the date for which you are making the time entries. You will then need to click "reset" to update the page. This will automatically populate the date in the entry section. Note that if this is something that you are planning to do, you will first need to save the existing entries on the page (if there are any), as resetting will clear the screen! 

**Important** once the required entries have been entered the date needs to be changed back to current date  or all the entries enter for the day will be for the date entered.

Why won't my Time entries save?