How did a charge appear on my invoice when it is not on the client ledger

Created by Dan Trevarthen, Modified on Tue, 9 Jul at 7:46 PM by Laura Gannon-Berg

Q:  Where is this cost / expense / transaction on the Invoice coming from?  There is $200 on the invoice but I don’t see that expense on the client ledger.   

 

A:  That is probably a flat fee being added and is set-up in the Billing Group.  Go to file manager and look at the file.  Look at the name of the Billing Group (in Billing Settings). 

 

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Remember that name. 

Go to Admin->Billing->Billing Group tab.  Look for the billing group template with the name that was on the file. 

 


Look for a flat fee amount in the “Expense Arrangement” or “Fee Arrangement” section.  Update it by choosing a different option in the dropdown list and deleting / backspacing the amount to zero.  Then press save. 

  

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