Q: Where is this cost / expense / transaction on the Invoice coming from? There is $200 on the invoice but I don’t see that expense on the client ledger.
A: That is probably a flat fee being added and is set-up in the Billing Group. Go to file manager and look at the file. Look at the name of the Billing Group (in Billing Settings).
Remember that name.
Go to Admin->Billing->Billing Group tab. Look for the billing group template with the name that was on the file.
Look for a flat fee amount in the “Expense Arrangement” or “Fee Arrangement” section. Update it by choosing a different option in the dropdown list and deleting / backspacing the amount to zero. Then press save.
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