Client Refund on fully paid invoice

Q:  How do I write down an invoice that was fully paid and give a refund to the client for the amount?

A:  Can the payment be deleted (does it have a trashcan beside it)? 

YES, the payment can be deleted:

• Delete the payment.

• Adjust the invoice down by the refund amount.

• Use Operating In to Reinstate the payment and put the extra to a retainer.

• Using Operating Out to refund the client the retainer on the file.

NO, the payment does not have a trashcan:

• “unpay” a portion of the invoice by doing a negative Operating In for the refund amount.

• Adjust the invoice down by the refund amount.

• Use Operating In to put the money back on the file as a retainer.

• Use Operating Out to refund the client the retainer money.