Time entry depends on each user's settings, groups, and rate groups. This article covers the most common reasons a timekeeper can't enter or see time. Use it when a new timekeeper doesn't appear in the drop-down list and the line stays red, assistants can no longer enter time for a lawyer, the rate and amount fields have disappeared, or you can't use a fee earner on a file.
A Timekeeper Is Missing or Underlined in Red
Possible solutions:
- Check the user is set to Records Time and is in the right rate groups.
- Put both users in the same group, with Time Entry allowed for that group.
- Have the user click Reset Browser Cache (click your initials, then Firm License Information), then log out and back in.
A User Can't Enter Time for Another Lawyer
Possible solutions:
- Go to Administrator Settings > Users > Security > Time Entry, select the group, and set Other Users Within This Group.
- For time entered for users who are admins only, create a shared group that includes the admins, and add it under Management of Other Groups.
Note: A user needs the Delete permission to change the fee earner on an entry.
The Rate and Amount Columns Are Missing
- Go to Add Entry > Time/Fees.
- Click the menu icon (☰).
- Select Rate and Amount.
Additional Resources:
- Setting User Group Permissions in Legal Accounting (Admin)
- Adding a User or Timekeeper in Legal Accounting (Admin)
- Time Entry Permissions Overview (Legal Accounting Integration)
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