Q: Regarding a write-off. I have an invoice already created in the system and the payment was received for it. There is a very small amount ($0.86) that needs to be written off.
A: Click on BILLING –> ADJUST INVOICE tab. Display the invoice for editing. Put a negative value (-0.86) in the “Change” column. Add a “Task” code for the description of the write-off. Press the “Save” button.
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