This article covers Legal Accounting sign-in pages that don't load, freeze, or show a blank screen. Use it when the login page doesn't load, the page freezes or keeps spinning after you click Sign in, you see a white screen after you log in, you see "Communication error with server. An internal error occurred.", or only one of your firms appears.
The Login Page Doesn't Appear, or Freezes or Spins
- Check the Actionstep Legal Accounting Status page at la.actionstep-status.com for a known outage.
- Make sure you're on cloud.soluno.legal.
- Clear your browser's cache and cookies.
- Do a hard refresh:
- On a Mac, press Command+Shift+R.
- On Windows, press Ctrl+Shift+I, then press and hold the browser's Reload button and choose Empty Cache and Hard Reload.
- If the page still won't load, try a different browser.
A Blank White Screen After Logging In
Possible cause: You don't belong to any user group.
An admin completes these steps:
- Go to Admin > Users > Users.
- Open your user.
- Click Groups.
- Add a group.
- Click Save.
Only One of Your Firms Appears
Possible solutions:
- Clear your cache and try an incognito or private window.
- Ask an admin of the missing firm to check that your profile is active there.
Contacting Actionstep Support
If several users, browsers, or devices are affected, contact Actionstep Support. Include your firm name, license number, any Reference ID, and a screenshot or screen recording.
Note: During a service problem you may also see "No licenses are available". This clears when the service recovers.
Additional Resources:
- Troubleshooting Legal Accounting Sign-In Errors
- Adding Licenses in Legal Accounting When No Licenses Are Available
Updated