Help Center

Resetting a Forgotten Password or Unlocking a User in Legal Accounting

You can reset your own Legal Accounting password, and an admin can unlock a user or reset their password. Use this article when you're locked out after too many failed attempts, you've forgotten your password or validation answer, you're the only admin and you're locked out, or you need to reset another user's password.

Note: After three failed attempts, Legal Accounting locks the account for 20 minutes and shows "Too many failed attempts. This device has been locked out."

 

Resetting Your Own Password

 

To do this:

  1. Go to cloud.soluno.legal.
  2. Click Forgot Your Password?
  3. Enter your username (your email address).
  4. Click Next.
  5. Click Send Email to get a validation code.
  6. Enter the validation code.
  7. Answer your Personal Validation Question.
  8. Enter a new password.

 

Unlocking a User (Admin)

If you have administrator privileges, you can unlock other users in your system.

 

To do this:

  1. Click the Tools (wrench) icon.
  2. Go to Admin > Users > Locked Out Users.
  3. Click the green unlock icon next to the user.

 

Resetting a User's Password (Admin)

 

To do this:

  1. Go to Admin > Users > Users.
  2. Double-click the user. The User Editor opens.
  3. Click Security (between Groups and Accounting).
  4. Enter a temporary password.
  5. Enter the temporary password again to confirm it.
  6. Toggle Force password change on next login to on.
  7. Click Save.
  8. Give the user the temporary password.

 

Troubleshooting a Password Reset

  • You don't know your validation answer, or it's rejected as incorrect. Ask a firm admin to reset your password.
  • The validation code email doesn't arrive. Check your junk folder, and ask your IT team whether email from Legal Accounting is being filtered.
  • Your password was reset, but you're still rejected. Use an incognito or private window. An old saved password may be filling in automatically.
  • The temporary password shows "no match" or can't be saved. Contact Actionstep Support.

 

Contacting Actionstep Support

If no other admin can help, email support@soluno.legal from the email address on your user profile.

 

To do this:

  1. Use the subject "URGENT – password reset / profile unlock".
  2. Include your firm name.
  3. Include your license number. This is the organization key on your invoice, and it starts with CA or US.

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