If a trust entry was posted to the wrong file, bank account, or amount, you can edit it, or delete it and enter it again. Use this article when a trust receipt went to the wrong file, you picked the wrong trust bank account, a deposit went to trust but should have gone to general, an e-transfer amount is off by a few cents, or you forgot to set a transfer to batch print.

Correcting a Trust Entry

To do this:

1. Find the entry on the client ledger, or go to Reports > Banking > Trust Bank (Trust Bank Journal).
2. Click the pen icon to open the entry.
3. Edit the amount.
4. Click Save.
5. If you can't edit the entry, click Delete.
6. Go to Add Entry > Trust In.
7. Enter the entry again with the correct file, bank account, and date.

Tip: Depending on the situation, you can also move the funds to the correct file with a trust-to-trust transfer.

Fixing Errors When Correcting a Trust Entry

The Entry Is on a Deposit Slip

1. Go to Bank Admin > Deposit Slip > Previous.
2. Delete the deposit slip.
3. Correct the entry.

Delete Is Unavailable

Possible causes and solutions:

• The entry pays an invoice. Delete the invoice first.
• The entry is in a closed Trust Safety, Sales Tax, or GST/HST period. Reopen each period with its trash can icon.
• The entry is reconciled. Contact Actionstep Support.

Caution: Talk to your accountant before you reopen a closed period.

Trust In Shows NSF but No Void

• Contact Actionstep Support.

Updated November 03, 2026 20:15