The error Unable to save entry. Cannot add or change an entry on an approved invoice can appear on a file that has not been billed. The usual cause is that the file is sitting in Review Charges or Release Invoice, which locks its entries.
This article explains how to clear it.
Symptoms
- Editing an entry, for example, an item on a payable that was charged to a client fails to save.
- The error mentions an approved invoice, but the file has not been billed.
The Cannot add or change an entry error.
Resolution
To do this:
- Look for the file in Review Charges or Release Invoice (Billing > Review Charges or Billing >Release Invoice).
- Select the file, choose Undo Draft, and then click Process. This will undo the invoice and put the entries back into WIPs. Any changes made to the billing entries during the review process will be saved.
- Go back to your original entry, make your edits, and save.
Updated