There are times when client issued a payment that cleared the bank but needs to be refunded due to credit or overpayment.

There are three parts to this process:

• Unpay the bill.
• Receive the overpayment.
• Issue the refund.

Part 1: To unpay the Bill:

1. Go to Add Entry > Operating In.
2. Fill in all the details as necessary.
3. Under the Amount box, enter the refund amount as a negative value.
4. Select the contact, file and invoice number it was originally applied to.

5. Click Save.

   NOTE:  Doing this will bring the balance back, you can then write off the charges. Refer to Adjusting an Invoice

    

Part 2: Receive the overpayment:

1. Go to Add Entry > Operating In.
2. Fill in all the details as necessary.
3. Under the Amount box, enter the refund amount as a positive value.
4. Select the contact and file it will go to - do not select an invoice number and click Ok on the invoice pop-up.
5. Toggle on Retainer.

6. Click Save.
   You might need to do an Administrator Override to temporarily accept the Operating Retainer.

   NOTE:  If the Retainer column is missing, click the hamburger icon (three lines) and check Retainer to show it.